· Schedule and assign worksand projects to Bills and Loan teams

· Monitor output of Bills and Loans teams to meet SLA

· Manage personnel matters among Bills and Loans teams

· Perform adhoc projects assign by Bank

· Ensure all activities are compliance with Bank’s policies, guidelines and regulations

· Evaluate operations procedure to streamline workflow

· Communicate with external vendors for systems enhancement

· Coordinate with internal and external stakeholders

· Provide on-the-job training to all team members

· Update and review SOP